Customer Service Representatives - 1622 Words

Zappos Case Study Executive Summary This case study analysis is based on the 2009 case study from Stanford Graduate School of Business titled Zappos.com: Developing a supply chain to deliver WOW! It begins with the general overview of the background, philosophies and current problems faced by Zappos. This is followed by a hierarchal ranking of the four major presenting problems for the company, which are: maintaining the â€Å"wow† image without overspending, inventory management/distribution problems, transportation efficiency problems and customer behavior problems. Each of these problems is addressed in more detail in the discussion section and the recommendations section at the end of the analysis. Prior to the conclusion and†¦show more content†¦For example, according to Beaudry (2009)â€Å"One of the craziest stories, said Jerry Tidmore, who manages Zappos help-desk concierge service, was that a guest checked in to the Mandalay Bay hotel [in nearby Las Vegas] and forgot her shoes. According to Tidmore, the guest called Zappos, where she had originally purchased the style, looking for a replacement, but they didnt have any in stock. So the company found a pair in the right size at the mall, bought them and delivered them to the hotel - all for free†. While this is an excellent way to gain a customer for life, if too many employees are doing things like this too often, it is going to send the company into bankruptcy. At the same time, now more than ever, when people are suffering financially, they are likely to appreciate th e â€Å"above and beyond† tactics that have made the company famous. The inventory problem is ranked second and not first because the company has already taken estimable and relatively effective measures to solve its inventory and distribution problems. As the economy continues to improve, their current system will likely be as valuable once again as it has been in the past. However there are still problems that need to be addressed, such as the need to increase overall supply chain efficiency and to deal more cost-efficiently with excess inventory. The truck problem is third in the hierarchy because this is an easily solved problem. If a cost-benefit analysisShow MoreRelatedCustomer Representative : Self Service940 Words   |  4 PagesIntroduction This report examines why customers prefer to use self-service rather than calling in to speak with a live customer representative. The reasons being are self-service is more efficient and gives the customer control of the situation. Furthermore, some service leaders believe that their customers prefer calling rather than self-service. That is true to some extent as customers are forced to call because there is no self-service option or the self-service option available is not simple toRead MoreJob Analysis For A Customer Service Representative1517 Words   |  7 Pages- Exam 1 How would you conduct a job analysis for a customer service representative position? Job analysis helps define the required skills and duties for a position so the right person can be hired for said position. A non-exempt customer service representative position needs to be filled within the company. We need to decide which human characteristics and competencies are necessary to fulfill the duties of a customer service representative. In order to define the job description and specificationsRead MoreCustomer Service Call Center Representative832 Words   |  4 Pagesâ€Å"Craigslist† on an open position for a Customer Service Call Center Representative. I currently have experience in a call center environment as a representative staff member and trainer with more than twenty years in customer service, sales, banking; and retail management. I have enclosed my resume along with this cover letter for your review. My knowledge of customer service call center trainer, along with numerous call center certifications, and rewards in customer service, would assist me in being a wonderfulRead MoreA Call Center As A Customer Service Representative1321 Words   |  6 PagesI work at a call center as a customer service representative. We usually don’t have teams created to be able to finish a common goal. Instead, we are given certain time restrictions such as call time, call waiting time, and even breaks. Our supervisor had brought before us that her supervisors and the company vice president wanted us to be able to cut down call times to be able to increase our monthly numbers. The actual issue was that we were understaffed, poorly compensated, and had a loss of autonomyRead MoreEssay about Customer Service Representative Morale1789 Words   |  8 Pages A business seeks to make a profit by providing customers with goods and services. The success of the business is in the quality of the goods and customer service. Management and leadership styles have a great impact on the working environment and employees’ motivation. The working environment also affects both management and other employees’ motivation, which in turn influences the overall progress and well being of the organization. It all comes down to keeping employees enthusiastic and energizedRead MoreIncentive Pay Programs for Customer Service Representatives2899 Words   |  12 PagesAbstract Quality of Customer Service becomes critical for companys success on the market. If planed properly, incentive pay plans may increase customer service representatives interest to providing better service to the customer. Specifics of Customer Service brings its difficulties to setting standards for quantity and quality measuring of the Customer Service productivity, as basics of incentive pay determination. Customer Service definition and role in the business. Customer Service topic is bothRead MoreMy Experience With Customer Service Representatives1160 Words   |  5 PagesHave you ever had an experience with customer service representatives? Some have stood out for being unpleasant to me because of my inability to communicate with Native Americans fluently. Sadly, I’ve had so many of them that it will take a lot for any of them to stand out. Some parts of my embarrassments have been silly and unnecessary, and I regret being embarrassed. Sure, emotion is irrational, but no one else understands why I was embarrassed, it was probably a less clumsy situation than I thoughtRead MoreCustomer Service Representative For Manufacturing 2014 Essay851 Words   |  4 Pageswithin Production, Product Assembly, Customer Service, and Engineering as a Manufacturing - Quality Engineer and Supervisor I am capable and determined to use my Talents, Accountability, Teamwork, Management Skills and Engineering Abilities to deliver business results and to continuously improve the Manufacturing Quality Processes and Customer Satisfaction. Skills Workflow Analysis ISO 9001, 13485 FDA Regulations Operations Management Customer Relations GMP, Quality Assurance Read MorePerformance Management : A Performance Based Environment As A Customer Service Representative For Toyota Financial Services2506 Words   |  11 PagesI chose the topic of performance management to research because I currently work in a performance based environment as a customer service representative for Toyota Financial Services. I came across a lot of articles and information on this topic and due to the nature of my job, this topic was very interesting for me. Performance Management means managing the performance of an organization or individual. It is an assessment of employees, progress and other factors that are geared towards company goalsRead MoreThe Two Most Interesting Jobs1188 Words   |  5 PagesProfessor Fred Mader Marketing 340 2/13/16 Marketing Paper The two most interesting jobs I discovered through my research is Market Research Analyst and Customer Service Representative. They require educational experience that is a level apart in difficulty. They are in contrast in that one helps the firm and the other helps the firm’s customers. The jobs involve working together with people so that both sides are happy in the end. Their salaries differ as a result of their educational needs for

TV Censorship Essay - 1523 Words

â€Å"Can They Say That On Television? Yes, they can, and increasingly they do. The days of television being highly regulated, pure and decent may be over. It looks as if the ever-shifting rules governing whats okay to say on television are made to be broken. The amount of violence, vulgarity, and sexual content that can be found this year on television is unprecedented in the history of broadcasting. Many people wonder how television could have sunk to such a low level of glorifying violence, embracing vulgar language, and expanding sexual content in current programming. Most viewers are troubled more by violence on TV than by profanity or sexual content. Vulgar language is being embraced faster than we think. There are dirty†¦show more content†¦Writers want to depict current true-to-life pictures of what they believe are fairly common lifestyles. Secondly, since young viewers are being targeted, more is done to attract that audience. High levels of action, violence, foul language and sexuality are accepted and expected by teenagers. (Lowry, 1999). Third, writers are attempting to keep shockproof viewers entertained. Viewers who access internet pornography and R-rated movies on cable TV are more difficult to impact than in the past. (Levin, 1999). The standards regarding what is considered permissible on television corresponds closely with our overall increased cultural permissiveness. In order for advertisers to decide to spend hundreds of thousands of dollars to buy time on show that has profanity, heavy sexual content, and shocking violence, they must be fairly certain that the content is not far from what society accepts(Lowry, 1999). We are a long way from the early days when TV had strict network standards requiring married couples to sleep in twin beds. Other than occasional uproars about taboos, our society shows by TV ratings that have accepted all changes as realistic life-portrayal. Such shows as ‘Ellen’ portrays a lesbian fa mily as a realistic and accepted lifestyle. In the early 80s, limits were pushed with dramas such as Hill Street Blues and St. Elsewhere, which offered frank sex talk, brief nudity, and scatological humor. All along, the showsShow MoreRelated Television and Media - Censorship of TV Violence Not Necessary877 Words   |  4 PagesCensorship of TV Violence Not Necessary    Censorship of televised media often begins as a result of the concern many adults show over what their children watch. Children begin watching television at an early age, and they are usually lifetime viewers by the time they are two to three years old. There is usually a steady increase in the amount of television watched during a persons childhood. This is followed by a decline during adolescence. What is more of a concern to the American peopleRead More Television and Censorship - Violence Rating System Needed for TV1130 Words   |  5 PagesViolence Rating System Needed for TV Programs While society recognizes the detrimental effects of general television on children, parents and other child advocacy groups dont feel as though there is an adequate rating system. Consequences of ineffective rating systems are that childrens personalities are being negatively affected. The Federal Communications Commission (FCC) has made legislation to address this issue, but the childrens advocacy community is still dissatisfied. This communityRead MoreCensorship in the US Essay1136 Words   |  5 Pagesthe Internet. Others believe that it is the parent’s responsibility to control and censor what their children are watching on the Internet and television. Censorship is the suppression of publishing information on the Internet or television (Naik). The government blocks only the content that is proved to be unfit for the public. Censorship is only used to a certain extent in the United States of America, but it is much more widespread in other parts of the world. Many people argue that the FirstRead MorePowerful Issues Caused By Media Censorship And The Harm It Does On The Development Of A Globalized Society1493 Words   |  6 PagesIn our modern world, most world leaders tend to argue against media censorship and the suppression of one of our most basic human right, freedom of expression. We live in a globalized society, that shares news and information in matter of seconds, with newspapers, a blog post, a Facebook opinion or with a 140-character block called Tweet. If we have the accessibility to these outlets, which most of us do, we can learn about the result of the presidential election in Peru or we can learn about theRead More Censorship in the United States Essay1275 Words   |  6 PagesCensorship on Television Censorship on television in the United States has been an issue ever since the television was invented. The public holds a variety of stances on the topic, and no matter what law is ever passed regarding censorship, it will never suit the needs of everyone. Some believe that censorship violates individual rights in the law, and others believe that censorship should be available through members in the family, not the government. On the other hand, some people striveRead MoreEssay about Television Censorship1601 Words   |  7 Pages Television Censorship WHAT IS CENSORSHIP? quot;Censorship is the supervision and control of the information and ideas that are circulated among the people within a society. In modern times, censorship refers to the examination of books, periodicals, plays, films, television and radio programs, news reports, and other communication media for the purpose of altering or suppressing parts thought to be objectionable or offensive. The objectionable material may be considered immoral or obscene, hereticalRead More Media Censorship Essay examples662 Words   |  3 PagesMedia Censorship Today there is much controversy over whether there should or shouldn’t be censorship of the media. Censorship should not be imposed on citizens by the government or other agencies; adults have a right to view or listen to what they choose. Additionally, if children’s media is censored, parents are the ones who should monitor and regulate it. Parents should be the ones to monitor children’s viewing of television and also what they hear on the radio, CD’s, and tapes. CensorshipRead MoreEssay on Music Censorship1049 Words   |  5 PagesMusic Censorship   Ã‚  Ã‚  Ã‚  Ã‚  Today, in the 1990s, citizens in our society are being bombarded with obscene material from every direction. From the hate lyrics of Guns N Roses to the satanic lyrics of Montley Crue and Marilyn Manson to the sexually explicit graphical content of todays movies, the issue is how much society is going to permit and where we, as a society, should we draw the line. The freedom of speech has always been considered a right, but that doesnt mean that you can shout, FireRead More The Censorship Debate795 Words   |  4 Pages The Censorship Debate nbsp; nbsp;nbsp;nbsp;nbsp; Do words such as nigger, bitch, or ass offend you?nbsp; The answer may seem clear cut, but our nation has been struggling with the issue of censorship almost since its conception.nbsp; To many, the aforementioned words are a part of their everyday vocabulary; to others, they are vulgar and unacceptable.nbsp; The issue of censorship is much more than just words.nbsp; There have been huge controversies over the negative ideas andRead MoreOn January 1, 2016, The Institute Of Contemporary History1736 Words   |  7 Pageshad to contend with a lot of criticism due to their strong censorship of Mein Kampf. According to one commentator, letting people read the book and make their mind meditate upon its content could do more to fight fascism rather than strict censorship (Horn). Unfortunately, not many governments view censorship in this light. In the current digital age, it is extremely hard to completely block the distribution of any book. In fact, censorship oft en raises the curiosity of the public, leading to an even

The Jilting of Granny Weatherall free essay sample

The paper examines the character of Granny Weatherall in this collection of short stories by Katherine Anne Porter, to discuss feminism among American women. The Jilting of Granny Weatherall is an interesting, well-crafted collection of short stories. The author of the book highlights the significant role of women and the hardships that women folk have to go through. This paper focuses on the main character of the collection, Granny Weatherall, who, by studying her experiences, one gets an idea of the battles she had endure and how she did so in a very bold manner. The author emphasizes on rebellious and conceited American women who just like Ellen Weatherall are weathered all, absolutely down and out yet take pride in being pompous by not forgiving the man of their dreams who jilt dare to ditch their female lovers. Her unreciprocated love, incomplete and sorrow-ridden, problematic marriage, birth of five kids at a young age, early widowhood, relentless labor and diligent work to earn a living in order to raise the children, milk-leg and double pneumonia, the irreparable loss of an indispensable child, severe health problems due to old age and triumph over all life adversities reveal the matchless strength of women folk world over. We will write a custom essay sample on The Jilting of Granny Weatherall or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page

Psychology Quantitative and Mixed Methods Approaches

Question: Discuss about thePsychologyfor Quantitative and Mixed Methods Approaches. Answer: Article 1 Khawaja, N. G. Lathopolous, P. (2014). A qualitative study of mental health practices with Culturally and Linguistically Diverse (CALD) clients. The Australian Community Psychologist, 26(2). pp 8-21 Why was this Study Conducted? Australia is known for the diverse culture. People there are poor in communication, difference in language, minorities prejudice, services that have barrier for accessing for the people residing in a state of poverty (Khawaja Lathopolous, 2014). Multicultural counseling is being encouraged. It is considered one of the prior issues for the psychologists in Australia for practicing it. This study was being performed for reducing down the gap between the practice and the theory of the competence that lead to the culture. What were the Study Researches Aims? The study mainly focused with the recruitment of the multidisciplinary psychologists for exploring therapeutic experiences and practices in the clients suffered from CALD (Culturally and Linguistically Diverse clients). What were the Study Methods (e.g., Participants, Methods and Procedure)? 15 mental health professionals are arranged with the age limit of 6-67 years. These people were interviewed in a open-ended and indirect questions for receiving several prompts, for example, they are being asked about their feeling and emotions when they talks to their clients. Questions were formed accordingly (Khawaja Lathopolous, 2014). The participants were asked to join the survey and are given opportunity for raising query against the particular survey. On arrival of the participants, interview session were organized. What were the Study Findings? The findings were being allowed for the emergence from the provided data analysis and the interpretation that were arranged in a particular order with the process of therapeutics. The qualitative study always explored the general practices and the experiences of the psychologists providing the services to the CALD patients residing in Australia (Khawaja Lathopolous, 2014). Self-awareness and developing the skills were the most important part for the competence in cultural aspect and the cultural knowledge. Research Limitations This above research is considered to be the one that dealt with the exploration of the practices of the mental health of the clients suffering from CALD. The finding and the results already being contributed to the literature by the identification of the practice those are tangible in reflection of the main concept of the competences that dealt in the cultural aspect simply by narrowing the void in between the practice and the theories (Khawaja Lathopolous, 2014). Researches based in this field must focus mainly on the services on the provision based on the cross-cultural services. Article 2 Lee, A., Khawaja, N. G. (2013). Multicultural training experiences as predictors of psychology students' cultural competence. Australian Psychologist, 48(3), 209-216. 2. Why was this Study Conducted? This study is conducted because it gives importance to the multicultural counseling that is a part of psychological practice. It also lead emphasis on the prerequisite for Australian clinicians to be socially skilled to work viably with the socially and etymologically differing customers and the requirement for the postgraduate courses to upgrade the student clinicians' social capabilities (Lee Khawaja, 2013). The present study analyzed elements adding to learner analysts' apparent level of social capability. It was speculated that multicultural educating, clinical experience, and supervision would be identified with understudies' level of social fitness. What were the Study Researches Aims? The point of the present review is to explore the preparation figures that are identified with the level of social capability of student analysts around Australia. Multicultural social allure alludes to a reaction predisposition in which the member maintains to continually interfacing emphatically with minorities and continually supporting polices that are steady of minority issues (Lee Khawaja, 2013). What were the Study Methods (e.g., Participants, Methods and Procedure)? 127 participants were there who are postgraduate in psychology and research understudies from around Australia, in either their second years of graduate degree or their third years of expert doctorate consider. After a broad survey of the writing with respect to inquire about on multicultural skill, a socioeconomics poll was created in light of one utilized as a part of a comparable review directed by Vereen. Questions included statistic data and also data in regards to members' multicultural preparing encounters, to be specific multicultural course content, involvement with socially various customers, and examination of multicultural issues in supervision. For legitimacy purposes, a draft of the poll was given to various scholastics for input on the substance and structure of the inquiries. Modifications then occurred contemplating the criticism got. Morals were achieved from the University's Human Research Ethics Committee. Taking after this, the course facilitator from each of the colleges offering a master's/doctorate program in clinical brain science in Australia was reached by means of email. Points of interest of the review were given, and these course facilitators were asked for to forward the email to the understudies selected in the course (Lee Khawaja, 2013). This email incorporated a connection to an online survey that the members were made a request to react to. Key study was facilitated the study; information were traded into SPSS for investigations. A sum of 34 colleges was reached, and 14 aided the enrollment of their understudies. What were the Study Findings? The study findings are been achieved on the basis of training variables. Informative settings have moved towards prepare understudies to work with a more socially unique people. The accentuation on outfitting understudies with direction and planning experiences has been reflected in the results of the survey. Most individuals declared an extent of experiences getting some answers concerning working with clients from another social establishment to their own. Understudies in New South Wales uncovered the most shocking measure of hours working with socially unique clients. This refinement in hours from understudies in interchange states may be a direct result of the higher number of abroad considered individuals living in New South Wales (Lee Khawaja, 2013). As discussed some time recently, New South Wales has the most dumbfounding masses of tenants imagined in non-English-talking countries, in spite of the way that Victoria is not far behind. So while the higher rate of people from d ifferent social establishments may add to understudies having more opportunities to work with socially extraordinary clients, it is clear this is not by any methods the main part. There was compelled changeability among the states while taking a gander at the amount of hours of supervision understudies had and the amount of hours spent getting some answers concerning social issues in locations or instructional activities. Most of the schools seem to regard demonstrating understudy investigators about working with socially different clients, with those in Queensland averaging possibly higher than the rest. Obviously, the amount of hours spent discussing social issues in supervision contrasted with the amount of hours experienced in treatment with CALD clients. Inquisitively, guideline and supervision changed together, perhaps demonstrating that understudies will likely audit events of multicultural preparing when they had adequately experienced the talk of these issues in another condition, which inside the back and forth movement research was supervision. Research Limitations The participants were at different levels of their preparation and learning encounters, and it is conceivable that those at an early stage might not have numerous chances to build up their cultural competences. The sole dependence on self-report measures of perceived competency in multicultural psychological practice as opposed to real capability and in addition acquiring data about course content from just a single source may lessen the precision of results. In addition to the data from numerous sources, for example, employees of the colleges may have given a more exact portrayal of the multicultural preparing exercises occurring in postgraduate clinical brain research programs. Be that as it may, social attractive quality was controlled for in investigations, along these lines guaranteeing that outcomes are not affected by this variable. Participants were not evenly distributed among states, and there were a limited number of students who reacted from a few states, which may have r esultant about a distortion of a few states. Differences Between Positivism and Social constructionism Positivism relies on upon quantifiable perceptions that lead themselves to measurable examination. It has been noticed that as a rationality, positivism is as per the empiricist see that learning originates from human experience. It has an atomistic, ontological perspective of the world as including discrete, perceptible components and occasions that cooperate in a detectable, decided and normal way. The five primary standards of positivism can be portrayed as there are no distinctions in the rationale of request crosswise over sciences. The examination ought to mean to clarify and anticipate. Research ought to be observationally detectable by means of human detects. Inductive thinking ought to be utilized to create proclamations (theories) to be tried amid the exploration procedure. Science is not the same as the judgment skills. The judgment skills ought not to be permitted to inclination the exploration discoveries. Science must be sans esteem and it ought to be judged just by rat ionale. Social constructivism is an interpretive system whereby people look to comprehend their reality and build up their own specific implications that compare to their experience. These implications are not scratched or intrinsic inside every person. Or maybe, implications are framed through connection with others. Social constructionism has its starting points in human science and rose more than thirty years prior. Likewise alluded to as contructivism, social constructivism has been related with the post-present day time in subjective research. Social constructivists see information and truth as made by the connections of people inside a general public. A few specialists propose that dialect originates before ideas and permits a person to structure the way their reality is experienced. This interpretive structure is helpful in phenomenological inquire about reviews. Factors Positivism Social constructionism Observer Always independent Part of the research that is observed Explanations Irrelevant Main part of the science Progression of the researches Casually demonstrated Focused on increasing the understanding of the situation that is general Concepts Deductions and hypothetical Data are collected from the induction of the ideas Units of the analysis Must be operationalised Incorporation of stakeholder perspectives Generalisation Probability Abstraction based on the theoretical views Requirement of the sampling Randomly selected from the large numbers Less number of cases are elected for specifications. Difference between Positivism and Social Constructinism Source: (Bernstein et al., 2014) Ethics The obligation for analyzing the research of the report fairly, perfectly and accurately is considered to be one of the requirements and the consideration of the ethic that help in guiding the psychologists for their work (Cohen, Manion Morrison, 2013). Preservation of the welfare and maintaining the dignity of participants of the researches both in the cases of the animals and the humans are maintained. However, researches mainly measures and focuses with the anxiety or forcing in the confliction (Cohen, 2013). None of the participant can be harmed, if done either directly or by indirectly, the ethics of the research will fail to maintain. The initial preference of the psychologist as investigating based on the ethical standards. Protecting the participants, reducing the anxiety, and to prevent the situation that is considered to be the non-traumatic (Creswell, 2013). Psychologists must consider the obligation for minimizing the discomfort that is immediate in nature for prevention of the risk for the participant of the researches. The protection of the participant is also a part of the ethical considerations. In case of the emotional researches, the participants were taken extra care so that they do not feel insecure or insulting (Slade Prinsloo, 2014). In case of the article 1, the ethics were appropriately maintained. The CALD clients were taken proper care. The mental health practitioners or the professionals were allowed for the proper adaptation based on the competence culturally based on the responsibility that followed the general ethics. During the sampling method the participants were managed properly along with the health professionals. In case of the article 2, the supervision by the clinicians were taken extra care for maintaining their dignity. The emotion of the participants are maintained properly so that they do not feel any insulting or neglecting by the researcher. References Bernstein et al. (2013). Chapter 2 - Research in psychology. Cohen, L., Manion, L., Morrison, K. (2013). Research methods in education. Routledge. Creswell, J. W. (2013). Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications. Howitt, D. (2010). What is qualitative research in psychology and was it really hidden? In Introduction to qualitative methods in psychology (pp. 5-27). Harlow, England: Financial Times Prentice Hall. Khawaja, N. G. Lathopolous, P. (2014). A qualitative study of mental health practices with Culturally and Linguistically Diverse (CALD) clients. The Australian Community Psychologist, 26(2). pp 8-21 Lee, A., Khawaja, N. G. (2013). Multicultural training experiences as predictors of psychology students' cultural competence. Australian Psychologist, 48(3), 209-216. Peters, R. S. (2015). Ethics and Education (Routledge Revivals). Routledge. Slade, S., Prinsloo, P. (2013). Learning analytics: Ethical issues and dilemmas. American Behavioral Scientist, 57(10), 1510-1529.